No. Shikohin's products are not tested on animals and are Leaping Bunny certified cruelty-free.
Yes! All of our topical formulas were formulated with vegan ingredients. Our topicals are also gluten-free, free of parabens, and free of 8 major allergens.
We put a great deal of care into selecting ingredients that are not only the most beneficial for your skin, but also cultivated using sustainable farming practices and fair labor standards. See for example https://shikohin.com/blogs/culture-and-wellness/shikohin-s-commitment-to-sustainability
You can learn more about our natural botanicals on our ingredients page: https://shikohin.com/pages/ingredients
Click on each ingredient icon to learn more about their function and which product they can be found in.
No, we do not use any chemicals in the extraction or farming process and we have regularly updated test results to prove it.
COAs can be found at the bottom here https://shikohin.com/pages/quality
You can find our retailers here https://shikohin.com/pages/store-locator
No. Our products do not need to be refrigerated, but you may refrigerate them if you prefer. Doing so will not affect the product or extend their shelf life. We recommend storing your products anywhere where they aren’t exposed to constant light and or heat.
We recommend storing your products anywhere where they aren’t exposed to constant light and or heat.
Please refer to the Best By date found on each one of our products for shelf life information.
Our system only accepts one promo code at a time. May the best code win!
Because they are already discounted, ritual sets are not eligible for discounts. If you are having any other issues, please e-mail us at hello@shikohin.com
Yes, Shikohin products are available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Please send us an email at hello@shikohin.com with your details and our team will get in touch with you with further details.
Yes! We love opportunities to partner and collaborate. Please email hello@shikohin.com for more information. We can offer personal discount codes for you to share on your social media pages!
We can’t honor expired promotion codes, but for first access to any upcoming promotions, subscribe to our email.
Yes, you can find them here https://shikohin.com/products/shikohin-gift-card
We accept Visa, Mastercard, and American Express credit cards and debit cards. We are unable to accept prepaid gift cards, checks, or money order.
Question about our products? Not sure how to use it? Email our support team at hello@shikohin.com with any product questions you have. Or alternatively contact us on the chat icon below. We are always happy to help!
Need to make a change? We are available, just email our support team: hello@shikohin.com or chat with us through the chat icon below!
It depends on when the order was placed. If you catch us before you order is shipped out we are happy to help, but we cannot guarantee this. Please email us at hello@shikohin.com as soon as possible if you want to change or cancel your order, or change the shipping address. We process orders quickly but will do our best to accommodate your request.
Yes! We provide free standard shipping on U.S. orders over $40 (before tax and discounts). Orders under $40 will incur a shipping fee calculated at checkout.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Standard delivery typically takes 4–10 business days, depending on your location.
Once your order ships, we’ll send a confirmation email with tracking details, so you can monitor your package until it arrives.
Currently, we only ship within the United States. We hope to expand in the future!
If your order hasn’t shipped yet, email hello@shikohin.com as soon as possible and we’ll do our best to update it.
You may return most items within 20 days of delivery, as long as they are in new or gently used condition and returned in their original packaging.
Yes! We offer product exchanges. Email hello@shikohin.com with your order number and the item you’d like to exchange, and we’ll guide you through the process.
A flat rate of $12.00 for return shipping, plus a $8 return label fee, will be deducted from your refund. You’re also welcome to use your preferred carrier if you wish.
To protect the planet and encourage mindful purchasing, we ask customers to share the cost of return shipping. This ensures we can continue producing high-quality products while reducing unnecessary environmental impact.
After we receive and inspect your return, refunds are processed within 1–2 business days. Approved refunds will appear on your original payment method within 3–5 business days, and you’ll receive a confirmation email once completed. Sales tax will be refunded.
Wearables: Must be unworn, unwashed, with all original tags attached and in good condition.Sale items and gift cards are final sale and can’t be returned.
If you no longer have the original box or packaging, please email us at hello@shikohin.com before sending your return. We’ll review your situation and let you know if your item is eligible for return. We may ask you to send photos of the product to help us with the inspection process.
If your order arrives damaged, missing items, or incorrect, email hello@shikohin.com within 7 days with photos of the product and packaging. We’ll resolve the issue quickly — no return fees will apply in these cases.
