No. Shikohin's products are not tested on animals and are Leaping Bunny certified cruelty-free.
Yes! All of our topical formulas were formulated with vegan ingredients. Our topicals are also gluten-free, free of parabens, and free of 8 major allergens.
We put a great deal of care into selecting ingredients that are not only the most beneficial for your skin, but also cultivated using sustainable farming practices and fair labor standards. See for example https://shikohin.com/blogs/culture-and-wellness/shikohin-s-commitment-to-sustainability
You can learn more about our natural botanicals on our ingredients page: https://shikohin.com/pages/ingredients
Click on each ingredient icon to learn more about their function and which product they can be found in.
No, we do not use any chemicals in the extraction or farming process and we have regularly updated test results to prove it.
COAs can be found at the bottom here https://shikohin.com/pages/quality
You can find our retailers here https://shikohin.com/pages/store-locator
No. Our products do not need to be refrigerated, but you may refrigerate them if you prefer. Doing so will not affect the product or extend their shelf life. We recommend storing your products anywhere where they aren’t exposed to constant light and or heat.
We recommend storing your products anywhere where they aren’t exposed to constant light and or heat.
Please refer to the Best By date found on each one of our products for shelf life information.
Our system only accepts one promo code at a time. May the best code win!
Because they are already discounted, ritual sets are not eligible for discounts. If you are having any other issues, please e-mail us at hello@shikohin.com
Yes, Shikohin products are available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Please send us an email at hello@shikohin.com with your details and our team will get in touch with you with further details.
Yes! We love opportunities to partner and collaborate. Please email hello@shikohin.com for more information. We can offer personal discount codes for you to share on your social media pages!
We can’t honor expired promotion codes, but for first access to any upcoming promotions, subscribe to our email.
Yes, you can find them here https://shikohin.com/products/shikohin-gift-card
We accept Visa, Mastercard, and American Express credit cards and debit cards. We are unable to accept prepaid gift cards, checks, or money order.
Question about our products? Not sure how to use it? Email our support team at hello@shikohin.com with any product questions you have. Or alternatively contact us on the chat icon below. We are always happy to help!
Need to make a change? We are available, just email our support team: hello@shikohin.com or chat with us through the chat icon below!
It depends on when the order was placed. If you catch us before you order is shipped out we are happy to help, but we cannot guarantee this. Please email us at hello@shikohin.com as soon as possible if you want to change or cancel your order, or change the shipping address. We process orders quickly but will do our best to accommodate your request.
Most orders arrive within 5–10 business days after shipping. Orders are typically processed within 1–3 business days. Delays may occur due to weather, holidays, or backorders.
Once your order ships, we’ll send tracking details via text (if you used a phone number at checkout) or via email. Be sure to check your Spam or Promotions folder if you don’t see the email.
Yes! We offer free U.S. ground shipping on your first order and on all orders over $40. For orders under $40, shipping is calculated at checkout.
Currently, we only ship within the United States. We hope to expand in the future!
A backorder means the item is temporarily out of stock but will ship as soon as it becomes available. We’ll notify you via email with the estimated shipping date, and the item will be sent automatically once it’s restocked.
Just email us at hello@shikohin.com with your order number and the reason for return. We’ll reply with a pre-paid shipping label and return instructions.
You have 30 days from the day your order was delivered to request a return or exchange.
Yes, as long as the product has only been gently tried (less than 10% used), it qualifies for return.
Please email us within 7 days of delivery with photos of the item and packaging. We’ll work quickly to resolve the issue.
Yes! Just contact us at hello@shikohin.com and we’ll help you with a discreet return or exchange process.
Wearables: Must be unworn, unwashed, with all original tags attached and in good condition.Sale items and gift cards are final sale and can’t be returned.
If you no longer have the original box or packaging, please email us at hello@shikohin.com before sending your return. We’ll review your situation and let you know if your item is eligible for return. We may ask you to send photos of the product to help us with the inspection process.
Once we receive and inspect your return, we’ll notify you of the approval. If approved, your refund will be issued to your original payment method.
No, we cover return shipping costs. A pre-paid label will be provided when your return is approved.
Sale items are final sale and not eligible for refund or return.
Absolutely. If you'd prefer an exchange, just let us know when requesting your return and we’ll help arrange it.
Refunds can take several days to appear, depending on your bank or card provider. If it’s been more than 10 business days since your refund was approved, contact us and we’ll look into it.
