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Frequently Asked Questions

Order

It depends on when the order was placed. If you catch us before you order is shipped out we are happy to help, but we cannot guarantee this. Please email us at info@shikohin.com as soon as possible if you want to change or cancel your order, or change the shipping address. We process orders quickly but will do our best to accommodate your request.

It depends on when the order was placed. If you catch us before you order is shipped out we are happy to help, but we cannot guarantee this.

Please email us at info@shikohin.com as soon as possible if you want to change or cancel your order or change the shipping method. We process orders quickly but will do our best to accommodate your request.

We charge sales tax in a number of states in accordance with local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to.

Yes. We want and strive for 100% customer satisfaction. If you are unsatisfied, please don't hesitate to reach out to customer service for return instructions. Refunds will be issued once the product is returned.

At Shikohin, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund. Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction. If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date. The customer is responsible for return shipping. Please submit your request to info@shikohin.com

Shipping

We ship our products within the United States. We do not ship internationally at this time.

We currently ship your order through USPS Priority Mail, which usually arrive within the end of 1-3 business days according to their website. We're pleased to offer Free Shipping & Handling on orders over $75.

Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at info@shikohin.com and we will be happy to provide you with your tracking number.

Due to the impact of COVID-19, USPS has been experiencing challenges with their delivery. As such, you may experience a delay in your order. We apologize for the inconvenience and appreciate your patience.

We try our best to get out as many packages as possible, even if that means running to the Post Officeto drop off your package after their scheduled pick up. Due to the high volume of orders, some packages may not be able to ship the same day. Please know that we are always working to get you your order as quickly as possible.If you have additional Shipping & Handling questions, please email us at info@shikohin.com

PROMOTIONS

We do our best to keep our emails purposeful, but if they’re too much for you, you are able to unsubscribe from our emails at any time by clicking “unsubscribe” or by contacting us at info@shikohin.com

The limit is one discount code per order. All online discount codes have a designated expiration date and can only be used once per customer. Furthermore, most codes can only be applied to carts with up to five products. Discount codes cannot be applied to Bulk or Bundled products as these are already discounted.

Our system only accepts one promo code at a time. May the best code win…

We can’t honor expired promotion codes, but for first access to any upcoming promotions, subscribe to our email.

Because they are already discounted, ritual sets are not eligible for discounts. If you are having any other issues, please e-mail us at info@shikohin.com

Yes, Shikohin products are available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Please send us an email at info@shikohin.com with your details and our team will get in touch with you with further details.

Yes! We love opportunities to partner and collaborate. Please email info@shikohin.com for more information. We can offer personal discount codes for you to share on your social media pages!

Formula

CBD (or Cannabidiol) is one of over 100 active compounds found in the cannabis plant. It's known for its interaction with the endocannabinoid system. It is a non-intoxicating cannabinoid that will not get you high.

No. Shikohin's products are not tested on animals and are Leaping Bunny certified cruelty-free.

No. Our CBD is extracted from hemp plants that contain almost no THC (<0.3%). Furthermore, we ensure the CBD is pure before adding it to our products. You can validate this by looking at our third-party lab tests here.

Testing reports for each current batch is provided on the product page, below the initial content. You can view the potency of our CBD by viewing our third-party lab test results.

Yes! All of our topical formulas were formulated with vegan ingredients. Our topicals are also gluten-free, free of parabens, and free of 8 major allergens.

We put a great deal of care into selecting ingredients that are not only the most beneficial for your skin, but also cultivated using sustainable farming practices and fair labor standards.

No. Our products do not need to be refrigerated, but you may refrigerate them if you prefer. Doing so will not affect the product or extend their shelf life. We recommend storing your products anywhere where they aren’t exposed to constant light and or heat.

We recommend storing your products anywhere where they aren’t exposed to constant light and or heat.

No, we do not use any chemicals in the extraction or farming process and we have regularly updated test results to prove it.

Please refer to the Best By date found on each one of our products for shelf life information.

You can learn more about our natural botanicals on our ingredients page: https://shikohin.com/pages/ingredients Click on each ingredient icon to learn more about their function and which product they can be found in

COAs can be conveniently found at the bottom of this page.

Our products are not tested on animals and we are a Leaping Bunny certified business.