Refund Policy

updated 05/04/22:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Shikohin Online Satisfaction Guarantee

If for any reason you are not completely satisfied with your online purchase, simply return the unused portion and we will be happy to refund you for the amount of the items and waive return shipping fees. If you prefer, you may exchange it for another item(s). If you wish to return or exchange an item purchased online at shikohin.com, please read below.

How to start a return

To start a return, you can contact us at hello@shikohin.com with your order number. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shikohin.com.
Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at hello@shikohin.com for assistance.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.

Contact Us

Our customer support team is here to help if you have any questions!
Email: hello@shikohin.com

I would like to return a gift but I don't want the gift-giver to know. Can you help?

If you would like to return or exchange an item you received as a gift, please email us and we will be happy to assist.

Help

Refund Policy