Refund & Return Policy

Shikohin Online Satisfaction Guarantee

At Shikohin, your satisfaction is our top priority. If for any reason you're not completely delighted with your online purchase, we’re here to make things right.

30-Day Worry-Free Returns

We offer a 30-day return window from the date you receive your order. Whether you're seeking a refund or an exchange, simply reach out to us at hello@shikohin.com with your order number and reason for return. We’ll provide you with a pre-paid return label and easy-to-follow instructions—no hassle, no return shipping fees.

What Can Be Returned

We gladly accept returns on most items within 30 days of your order, provided they meet the following conditions:

• Face, Body Skincare & Bath Products
  • Products may be returned if mostly unused (at least 90% remaining), such as if you experienced a reaction or were not satisfied after a brief trial.
  • Items must be in their original packaging and in good condition. Products showing significant use, damage, or missing packaging cannot be accepted.
• Teas (including Matcha Powder)
  • Teas can be returned if at least 90% of the product remains and you tried it but were not fully satisfied.
  • Please ensure teas are returned in their original, resealable packaging and are not damaged or contaminated. Opened teas with significant use or missing packaging cannot be accepted.
• Wellness Accessories & Calendars (e.g., Tea Burners, Massage Tools, Calendars)
  • Items must be unused and include all original packaging and parts.
  • Products showing any signs of use, damage, or missing components will not be accepted for return.
• Wearables (Shirts & Bags)
  • Wearables must be unworn and unwashed, with all original tags attached and in good condition.
  • Please return items in their original packaging. Items with signs of wear, washing, or missing/damaged tags cannot be accepted.

Important Note:

• Sale items and gift cards are final sale and cannot be returned or refunded.
• Returns that do not follow these requirements may not be eligible for a refund. If you’re unsure, our team is always happy to help at hello@shikohin.com.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or with missing items, contact us within 7 days of delivery at hello@shikohin.com. Please include clear photos of the product and packaging so we can resolve the issue quickly. We may request additional documentation to complete your claim.

Refunds & Exchanges

Once we receive and inspect your return, we’ll confirm whether your item qualifies for a refund or exchange. Approved refunds will be issued to your original payment method. Please allow your bank or credit card provider time to process the transaction.

Gifts & Discreet Returns

Received a gift from Shikohin and need to return or exchange it? No problem—just contact us, and we’ll be happy to assist you discreetly.

Fair Use & Fraud Prevention

To ensure fairness for all our customers, return activity is monitored. Excessive or suspicious return behavior may result in denial of return privileges.

Questions or Need Help?

Our team is always happy to help. Email us at hello@shikohin.com or visit our FAQ page for more information.